Keynotes, workshops and training designed to elevate service, strengthen teams and turn every interaction into a sales opportunity.
I design learning experiences with energy, clarity and tools that can be applied from day one.
I work with companies that want more confident employees, more human leaders, stronger teams and better-served customers.
A personal session to quiet the noise, understand what is holding you back and turn clarity into concrete decisions and action.
Every topic can be delivered as a high-impact 60-minute keynote or expanded into a practical, participatory workshop. All programs are available in English or Spanish and tailored to each organization.
An experience that turns sales into a useful, human and persuasive conversation—without pressure or scripted pitches.
Tools to communicate value, connect with customer motivations and present solutions that make decisions easier.
A journey to identify limiting beliefs, regain direction and align identity, purpose and results.
A keynote or workshop to face challenges with focus, discipline and a possibility-driven mindset.
Turn every interaction into an opportunity to build trust, emotion, recommendations and loyalty.
Activities and agreements that break down silos and build collaboration around a shared goal.
Simple tools to recognize warning signs, take a mindful pause and prevent pressure from becoming burnout.
Training that helps every department turn service into a memorable experience and an opportunity to create more value.
Hear directly from participants and experience Fay’s energy and connection with a live audience.
Two cohorts completed Fay Domínguez’s intensive personal transformation training.
In-person program · four sessionsExperience training service, sales and hospitality teams with content tailored to their daily operation.
Companies, restaurants and teamsActivities, exercises and tools designed to turn learning into daily behavior.
Experiential methodology
▶Regional Manager · Reconfiguration Workshop
▶Participant · Reconfiguration Workshop
▶Participant · Reconfiguration Workshop
▶Participant · The Power of Resilience
▶Participant · The Power of Resilience
▶English applied to real restaurant work.
▶Experience his energy, direct style and audience connection during a live keynote.
Testimonials published with permission. Some names remain private to protect participants.
We prepare the teams who welcome, serve and delight guests to elevate the experience, identify opportunities and create more value at every touchpoint.
Custom programs for hotels, hotel groups, restaurants and hospitality companies across Mexico and Latin America.
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Practical training to communicate confidently, deliver better service and sell more to international guests and diners.
Role plays, real vocabulary, objection handling, recommendations, complaints, cross-selling and upselling techniques tailored to each role.
Keynotes, workshops and executive coaching for international leaders, expatriates and multicultural teams working in Mexico.
Rafael combines human development, sales, service and local cultural understanding to help foreign executives communicate with greater confidence and build stronger relationships with their Mexican teams.
Practical, confidential guidance for professionals who are adapting to a new country, a new team or a new leadership responsibility.
Choose the message you need today, discover its story and receive personal assistance with your purchase.
Conversations with exceptional women and examples that inspire action.
Who says it cannot be done? Stories and keys to achieving success.
Moving beyond loss: tools to live with freedom, happiness and fulfillment.
Access to Disney Institute learning content to enrich leadership, service and customer experience programs.
Learning applied to leadership, service and experience.Companies that already trust Active English and our training experiences.
And more restaurants and organizations that already trust Active English.
Tell me what your company needs. Let’s design the keynote, workshop or hospitality program that moves your team and delivers results.
✉ contacto@faycontigooficial.com
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